Continuous Support & Service Coverage
We want you to be thrilled with your StarkBoard! Even beyond the 6-month limited warranty period, we’re here to help.
- If you have a concern about your StarkBoard, reach out to us here or via email to firstname.lastname@example.org, subject: SERVICE COVERAGE. We can help diagnose the problem, give you tips to fix the issue, or help you schedule a service call with one of our product experts. To help make diagnosis easier, please include photos and/or a video of the issue.
- Parts such as bearings, wheels, grip tape, hardware, and axles are considered consumables that wear under normal conditions, and are therefore NOT covered under the customer support & service coverage. However we will gladly help identify what parts need service or replacement.
- If your board does need to be serviced, it can be shipped back to one of our locations in either the U.S. or Germany. IMPORTANT: Save your packaging for this purpose!
- If you are an international customer, additional transit time will apply.
- If your board is under warranty, we will cover the cost of shipping the board back to you.